CASP Incident Support Request Form

To raise a CommVault CASP incident, please fill in the form below. Our team will then contact you in order to help diagnose and resolve your incident.
You can also raise an incident by contacting our support desk via email or telephone.

Tel: +44(0)845 241 1806 Email: incident@caspsupport.com


Customer's Details

* Required fields

Company Name:

Contact Name*:

Telephone Number:

Email Address*:

Preferred Contact Method:
Phone Email


Technical Details

*Required fields

Date Reported:

Comm-Cell ID*:

CommVault Version*
(including patch level):

Criticality of issue:
Critical (loss of operation without a workaround)
Major (work around exists)
Minor (no immediate impact)

Brief Description of the Problem*:

CommVault Intelligent DataAgent (IDA) type affected:

Job Pending or Failure Reason:

Job-ID (if applicable):

Problem Details:

Trouble shooting steps already taken:

Please leave this field blank: